MFCMAPI Utility for Outlook - To delete the hidden or corrupted rules:

This instruction set describes how to delete corrupted and hidden rules from a user’s mailbox in Outlook 2000 and Outlook 2003.

Symptoms of a client affected by Corrupted and Hidden Rules:

SPAM Appliance filter does not automatically move identified SPAM mail to Junk E-Mail Folder.
User created server or client based Outlook rules will not function or only some will not function.

Download MFCMapi.exe from the internet.

1. In Outlook 2000/2003:

a. On the Tools menu, click Rules and Alerts.
b. In the Rules and Alerts dialog box, click Options.
c. In the Options dialog box, click Export Rules.

2. Use MFCMapi to remove all rules that are applied to a client’s mailbox. To do this, follow these steps

a. Open the folder C:\_localdata, double click mfcmapi.exe and then click OK.
b. On the Session menu, click Logon and Display Store Table.
c. If you are prompted to select a profile, click the client’s mail profile in the Profile Name list, and then click OK.
d. Double-click the mailbox that contains the inbox rules that you want to delete.
e. Expand Root Container, and then expand Top of information Store.
f. Right-click Inbox and then click Open Associated Contents Table.
g. Use the Horizontal Scroll Bar to bring the Message Class column in view.
h. IMPORTANT! Highlight and delete ONLY items named IPM.Rule.Message and IPM.ExtendedRule.Message.
i. Once you hit the delete key you will be prompted to choose the type of deletion. Using the drop down box select, Permanent delete passing DELETE_HARD_DELETE (unrecoverable).
j. Close all MFCmapi windows and restart Outlook. Double check that all client rules have been removed by going into ToolsàRules and Alerts.

3. Import the backed-up rules into Outlook. To do this, follow these steps:

In Outlook 2000/2003:

a. On the Tools menu, click Rules and Alerts.
b. In the Rules and Alerts dialog box, click Options.
c. In the Options dialog box, click Import Rules.
d. Locate the rules that you backed up in step 2, click Open, and then click OK.

So, reopen the outlook, should be the end of the story.

Hope the above is informative.

Thanks

Logan
971-552596187